FAQ
Experts
What type of experts are you looking to have on Toadys?
We’re always looking for talented professionals who offer professional services for businesses and individuals provided by our experts, and tutoring for students – provided by our tutors.
Where can I see whose call I missed?
Make sure you check “Missed Calls” located on your History page. If you have a missed call from a customer who has already initiated contact through text, you should shoot them a quick “hello, sorry I missed your call” text, to let them know you care & let them know when you will be available for them. Remember to ONLY leave on your text & Video Call availability when you are actually available to reply to text & answer calls. You want to keep your customers Happy & create returning business.
How do you charge for group streaming sessions?
On your profile page under info be sure to add that you offer group sessions for specific areas of expertise & your rate per time. Your customers will be charged per join of a group streaming session. This is created to be more cost-effective for customers who aren’t in need of a one-on-one Video Call with an expert. You must tell your customers how many tokens you are charging per your time. Example: If you set your tokens to charge 50 tokens per 30 min Session or 100 tokens per a one-hour session, you must stream for the amount of time you are charging for. If you cut your sessions short & customers aren't happy they will be refunded and you will not receive payment for the session.
How do I create an account?
You can create an Expert account at Toadys.com website by selecting Register - Expert. Toadys.com is connected to both the Toadys IOS & Android App. Once your account is created, it will be reviewed by Toadys account team. Once approved, you will receive a text message confirming that your account is ready. Once you receive that text message confirmation, you can log into your account on the iOS or Android App. Before your account is processed and approved, you can log in at Toadys.com and complete and update your profile. Use your same ‘Sign In’ info on any platform.
How do I receive video calls?
Once you are logged into the Toadys app on iOS or Android, select "My Profile" from the menu. Click 'Edit Profile' and scroll down to set your rates for each (method of communication). Once your per minute Video Call rate is set, you are ready to receive video calls. To set your Video Call availability, from the main menu click on the icon on the top right that looks like a video camera. When the video camera icon is highlighted green, your profile is available to receive video calls. When you no longer wish to receive calls, click on the icon again and it will turn white displaying that you are not available for video calls. (Your customers who have your Notifications turned on will receive a notification on their phones alerting them the moment you go available to receive Video Calls. So be ready to answer your callers. Make sure you remind your customers to hit that Notification bell so they don’t miss any time you are available to connect with them.
How do I set my rates?
You can set your rates on the “Toadys” app on your iOS or Android device by going to "My Profile" in the main menu and then clicking "Edit Profile". You set your rates “for” the number of Gold you want to earn for each communication type. Each Gold is worth ($0.20 US). You can set your (own) rate for each minute of a video call, each join of a live feed, and for each text that a customer sends you. If you want to earn $1 for each minute of a video call, you would set your rate to 5 Tokens per minute. (Keep in mind, you can change your rate at any time, based on your needs.) You can also set your rates by logging in to Your profile on Toadys.com as the Toadys app is linked to Toadys.com so wherever you login/Sign In to your profile, it will reflect your changes.
How long do I have to reply to a text from a customer?
In a perfect world, Experts would reply to every single text from customers within 2 to 10 minutes. However, we know that isn't always possible. Make sure you are actually available when you say you will be, and be sure to keep a close eye on your incoming text. If You are not be able to answer a text message from a customer, make sure you turn off your texting by clicking on the green text icon in the main menu. Remember, we want to keep your customers happy and coming back. We expect all texts to be answered within 24 hours or else the customer can ask for their tokens back. Don't leave money on the table.
How do I get paid?
Once your Expert account has over 125 tokens received, you will be paid out via Paypal at the end of the month. In order to be paid, your account must have 125 tokens and you must have added your Paypal account details. You can submit your payout settings by logging into your Expert account at Toadys.com or on the Android app. If you are located in the USA, you must also submit your Social Security or Tax ID number. If your payouts are higher than $600USD in a calendar year, you will receive a 1099 form to file your taxes.
How do I start a live feed?
Once you are logged into the Toadys app on iOS or Android, select "My Profile" from the menu. Click 'Edit Profile' and scroll down to set your rates for each communication method. Once your rate for each Live Feed join is set, you are ready to start streaming. Click on "Live Feed" from the main menu to begin the live feed. You can live feed for 1 to 50 persons at a time. You can hold group live streaming sessions or one on one whichever suits your needs. Customers will receive a cell phone notification on their phones that you are streaming and will be able to join. You will receive your Live Feed rate for each customer that joins your live feed. (Make sure you remind your customers to hit that Notification bell so they don’t miss any time you are available to connect with them.)
Will I receive a 1099?
If your total Gold/Token payouts reach $600USD in a calendar year, you will receive a 1099 form in January of the following year. If you are located within the USA, you must submit your SSN or EIN along with your Paypal payout information. You can add or update your payout info at any time by logging into Toadys.com or on the Toadys Android app.
How do I link my social media pages to my Toadys profile?
For Youtube - you have to view your channel and copy the channel name that is in the URL after /channel/. For other social media platforms, enter your username. More info on how to link your YouTube Channel from the app: From the YouTube app Click on your channel icon, Click "my channel" Click the three horizontal dots in the right corner. Click share, Click "copy link". Paste the link https://www.youtube.com/channel/UC-9bH7RsbHL0MW4stSqlfpQ then Remove everything before channel/ including “channel”. Just leave your channel name UC-9bH7RsbHL0MW4stSqlfpQ
How do I receive Text messages from my customers?
When you are available to receive and answer text messages, click on the cell phone icon in the menu list of the app. When the icon is green, your profile will show as available to receive texts from your toadys. Once you set yourself available for texting, make sure you set aside time to reply to all your incoming text. You want to keep your “toadys” Customers happy & give them the attention.
How will my customers know when i'm available for texting, video calls, or on a live feed?
The moment you turn on your communication availability to receive Texts & Video Calls, new Customers who are searching on the Toadys app will see you are available & can connect with you. Any of your regular customers should have your notifications on which will let them know when you are available. Once you go available, be ready to answer your text & calls. You don’t want to disappoint customers. Make sure you remind your customers to hit that Notification bell so they don’t miss any time you are available to connect with them. When you schedule a live streaming class, or session with one or more customers make sure you tell them the date & time of your live stream & remind them to turn on your notifications so they know exactly when you begin a streaming session. Any customer that has the notifications set for your profile will receive a push notification on thier cell phone when you begin your live stream.
How long do my live feeds have to be?
You can determine the length of your live feeds, but please keep in mind that if any user joins a live feed that ends within 60 seconds, they can request a refund. You can see when a new “toady” Customer joins a live feed, so keep watch on your video for joins when you are getting close to ending finishing your stream. Also, be sure to set the price of your live feed join rate to a fair amount for the length of time that you are planning on streaming. For example, if you are setting the live feed rate at 20 tokens to join, and then end the feed in 3 minutes, it will be at the discretion of Toadys.com regarding any refund requests from your “toadys.”Customers.
Customers
What if I don't get a reply to my text?
If you text an Expert, we ask that you give them 48 hours to reply to your text before contacting Toadys support. If you have not received a text reply after 48 hours, please contact support@toadys.com and we will delete the text message to the Expert and return your tokens to your wallet balance.
How do I create an account?
You can create an account on Toadys.com by clicking on Register - User or on the “Toadys” iOS or Android app by clicking on "Sign Up”.
How do I purchase tokens?
You can purchase tokens on Toadys.com by logging into your account and clicking "buy Tokens". You can also purchase tokens on the Android app. Purchases on the Android App and the Toadys.com webpage are made through Paypal. A Paypal account is not required to make a purchase, you can either log into your current Paypal account or select to make your purchase using a credit card without logging into a Paypal account. An alternative purchase option is available on the iOS app to purchase tokens through your iTunes account. Since all three payment options are through third-parties, Toadys.com never has access to your payment information, including your credit card number or address.
How many customers can join a live feed?
At this present time, Experts can hold a Live Feed session from one to 50 persons.
What if i'm not happy with my communication with an expert?
If you are unhappy with your communication with an Expert, please email support@toadys.com immediately with all of the information from your experience.
How do I use a gift card code?
If you received a gift card code via email or as a gift, you can log into your account at Toadys.com and click on "Gift Card" and enter the code. You can also select "my pocket" from the Android app menu and then click on "Gift Card" to add your gift card tokens on the Android app. iOS users must add gift card codes by logging into the Toadys.com webpage. If you do not have an account yet, you can create your account at Toadys.com or on the iOS or Android app. Once your account is created, you can log into your account at Toadys.com to add your gift card code.
What is 'Share and get $50'?
Click on 'Share and get $50' on the main menu and receive links to share the Toadys app with your friends on social media. When you share the Toadys app from the menu link, it includes a referral code. When your friends download the iOS or Android app and create their account and enter your referral code, you will receive $5 for each friend that uses your code.
What if I join a live feed late? Will I be charged the full join amount?
Since we are unable to know when an Expert will end a live feed, you will always be charged the join fee. If you join, and then leave or lose your connection during the live feed, you can rejoin the live feed without repaying the join fee. If you join the live feed and then the feed ends within 60 seconds, you can email support@toadys.com for a refund of your join fee.
How do I know when my favorite experts are available for texts, calls or is hosting a live stream?
Click on the Experts profile that you want to get notifications for. On the profile, click the bell icon in the top right corner. Once clicked, the bell icon will turn green. When the icon is green, you will receive notifications on your phone when the Expert becomes available to receive texts, video calls or starts a live feed so you can join.